Service design experiential learning

Interview with Michèle Paulin, Professor, Marketing, 
Concordia University, Montréal

Making the future of teaching and learning by practicing human centered course design through empathy and reciprocity 

 

Interview summary

Professor Michèle Paulin has created two of the most progressive and advanced courses in Marketing at Concordia using an approach that is based in humanism, reciprocity and the senses.

The course methodology focuses on understanding how a human-centered service design experiential learning approach to teaching inspires and engages the “Next Gen” for deeper, meaningful learning and active transformation. Students develop their improvisation skills, sense of worth, and kindness towards others while mastering key service design concepts with different complexities. Through their transformative process, they discover innovative, creative, and out-of-the-box thinking for future entrepreneurship and decision-making endeavors. […]

Testimonial of Solène Thubert,
former student of Michèle Paulin

Solène Thubert
Baccalauréat ès arts, communication et médias, et marketing

” Pendant mes études en communication à la Faculté des arts et des sciences, j’ai eu l’opportunité de me joindre au groupe de cours optionnels en marketing, ce qui m’a permis de suivre des cours de marketing à l’École de gestion John-Molson. Ces cours complétaient parfaitement mon programme et m’ont donné une base solide pour le rôle que j’occupe aujourd’hui. […] “

 

Read the full testimonial online >

TROLET, the startup co-founded by Solène Thubert

“…being both a student and an entrepreneur enabled me to receive the MITACS Accelerate Entrepreneur Grant, through which I co-authored a case study on my startup with Michèle Paulin.”